🔒 Data & Privacy

bat366 Privacy Policy

Your personal data belongs to you. This Privacy Policy explains exactly what information bat366 collects, how it is used, who it may be shared with, and what rights you hold as a bat366 account holder in Bangladesh.

Effective: 1 January 2026 SSL Encrypted Bangladesh English

Introduction

Effective date: 1 January 2026

bat366 ("bat366", "we", "us", "our") is committed to protecting the personal information of every player who visits or registers on the bat366 platform at bat366.app. This Privacy Policy ("Policy") describes in plain terms the categories of personal data we collect, the legal bases and purposes for which we process that data, how long we retain it, and the rights available to you as a data subject.

By creating a bat366 account, making a deposit, or otherwise accessing the bat366 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the practices set out in this Policy, you should not use the bat366 platform.

bat366 may update this Policy periodically to reflect changes in technology, applicable law, or our operating practices. When material changes are made, we will notify registered players through the bat366 platform. Continued use of bat366 after a Policy update constitutes your acceptance of the revised terms.

Our Commitment: bat366 does not sell, rent, or trade your personal data to third-party marketers. Your information is used exclusively to operate and improve the bat366 platform, comply with legal obligations, and protect the security of all players.

Data We Collect

The categories of personal information bat366 gathers when you use the platform.

📋

Registration & Identity Data

When you create a bat366 account, we collect your full name, date of birth, email address, phone number, and residential address. This information is required to verify your identity, confirm you meet the 21+ age requirement, and operate your account correctly.

📄

KYC Documentation

To process withdrawals and comply with anti-money-laundering obligations, bat366 collects identity documents including your National Identity Card (NID), passport, or driving licence, together with proof-of-address documents such as recent utility bills or bank statements. These documents are stored with AES-256 encryption and accessed only by authorised compliance personnel.

💳

Payment & Transaction Data

bat366 records all deposit and withdrawal transactions including amounts, timestamps, payment method identifiers (such as your bKash, Nagad, or Rocket account reference), and transaction status. Full payment card or mobile account numbers are never stored on bat366 servers — only masked references sufficient for transaction reconciliation.

🎮

Gameplay & Betting Activity

bat366 logs all gaming sessions, bet placements, game selections, win/loss outcomes, bonus usage, and session durations. This data supports responsible gaming monitoring, fraud detection, dispute resolution, and ongoing improvement of the bat366 platform experience.

🌐

Technical & Device Data

When you access bat366, our servers automatically collect your IP address, browser type and version, operating system, device model, screen resolution, referring URL, and pages visited within the bat366 platform. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

🍪

Cookies & Session Data

bat366 uses strictly necessary session cookies to keep you logged in and remember your preferences during a visit. We also use analytical cookies to understand how players navigate the platform so we can make improvements. You may manage cookie preferences through your browser settings, although disabling certain cookies may affect platform functionality.

How We Use Your Data

The specific purposes for which bat366 processes personal information.

Account Management
Creating, maintaining, and operating your bat366 player account, including authentication, password recovery, and account settings.
Identity Verification
Confirming player age (21+), preventing underage gambling, and satisfying Know Your Customer (KYC) obligations before withdrawals are released.
Payment Processing
Executing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and banking partners in Bangladeshi Taka (৳).
Fraud & AML
Detecting and preventing fraudulent activity, money laundering, match-fixing involvement, and abuse of bat366 bonus systems.
Responsible Gaming
Monitoring gameplay patterns to identify problem gambling indicators and applying deposit limits, session alerts, or self-exclusion when appropriate.
Customer Support
Responding to queries, complaints, and disputes submitted to the bat366 support team via email or the platform's support interface.
Legal Compliance
Meeting record-keeping, reporting, and disclosure obligations under applicable law, including responding to lawful requests from competent authorities.
Platform Improvement
Analysing aggregated, anonymised usage data to improve bat366 game selection, performance, navigation, and promotional offerings.

The lawful grounds under which bat366 processes your personal data.

bat366 processes personal data under one or more of the following legal bases depending on the nature of the processing activity:

Basis 1

Contractual Necessity

Processing is necessary to perform the contract between you and bat366 — specifically, to operate your account, process transactions, and deliver the gaming services you have requested. Without this processing, bat366 cannot provide its services to you.

Basis 2

Consent

Where bat366 processes data beyond what is strictly necessary for service delivery — such as sending promotional communications or using non-essential analytical cookies — we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time by contacting [email protected], though withdrawal does not affect the lawfulness of prior processing.

Basis 3

Legitimate Interests

bat366 processes certain data — including device/IP data for fraud detection and gameplay logs for responsible gaming monitoring — on the basis of its legitimate interests in operating a safe, fair, and financially secure platform. These interests have been assessed as not overriding your fundamental rights and freedoms.

Basis 4

Legal Obligation

bat366 processes identity, transaction, and KYC data to comply with anti-money-laundering regulations, age verification requirements, and other applicable legal obligations. bat366 may be required to disclose certain data to competent law-enforcement or regulatory authorities upon receipt of a lawful order.

Data Sharing & Third Parties

When and with whom bat366 may share your personal information.

bat366 does not sell personal data. We share personal information only in the limited, specific circumstances described below:

Category A

Payment Service Providers

To process deposits and withdrawals, bat366 shares transaction-related data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) and international card networks (Visa, Mastercard). These providers receive only the minimum data required to execute and verify the transaction.

Category B

Game Technology Providers

bat366 partners with certified game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver casino games and live dealer experiences. These providers may receive session identifiers and bet data necessary to run their games within the bat366 platform. They are contractually prohibited from using this data for any purpose other than service delivery.

Category C

Identity Verification Services

bat366 may engage third-party KYC and age-verification service providers to validate identity documents submitted by players. These providers process document data solely for verification purposes under strict confidentiality agreements.

Category D

Legal & Regulatory Authorities

bat366 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by law or in response to a valid legal order. bat366 will notify affected players of such disclosure to the extent permitted by law.

No Cross-Border Speculation: All data transfers to third-party service providers are governed by contractual data processing agreements that require recipient organisations to maintain equivalent standards of data protection. bat366 does not transfer personal data to parties in jurisdictions with inadequate data protection frameworks without appropriate safeguards in place.

Data Retention

How long bat366 keeps different categories of personal data.

bat366 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods bat366 applies are as follows:

Account & Identity Data
Retained for the lifetime of your bat366 account plus a minimum of 5 years after account closure, to comply with anti-money-laundering record-keeping requirements.
KYC Documents
Retained for a minimum of 5 years from the date of submission or account closure, whichever is later, in compliance with applicable financial regulations.
Transaction Records
Retained for 5 years from the date of each transaction, consistent with standard financial record-keeping obligations.
Gameplay Logs
Retained for 2 years from the date of each session for the purposes of dispute resolution and responsible gaming analysis.
Technical & Device Logs
Retained for 12 months from collection for security monitoring and fraud detection purposes, then automatically purged.
Marketing Consent Records
Retained for the duration of your consent and for 3 years after withdrawal of consent to demonstrate compliance with consent obligations.

Where data is retained beyond the active account period for legal compliance reasons, it is held in a restricted-access archive and is not used for any operational or marketing purpose.

Your Privacy Rights

The data rights available to bat366 players.

As a bat366 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our data protection team at [email protected] with the subject line "Privacy Rights Request". bat366 will respond within 30 days of receiving a valid request.

👁️ Right to Access Request a copy of all personal data bat366 holds about you.
✏️ Right to Rectify Correct inaccurate or incomplete personal data in your account.
🗑️ Right to Erasure Request deletion of your data where no legal retention obligation applies.
⏸️ Right to Restrict Ask bat366 to pause processing of your data in certain circumstances.
📦 Data Portability Receive your data in a structured, machine-readable format.
🚫 Right to Object Object to processing carried out on the basis of legitimate interests.
Please Note: Certain rights — particularly erasure — may be limited where bat366 is required to retain data to comply with anti-money-laundering, KYC, or other legal obligations. bat366 will always explain any such limitation clearly when responding to a rights request.

Data Security

The technical and organisational measures bat366 uses to protect your data.

bat366 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational safeguards appropriate to the nature and sensitivity of the information we hold. Key measures include:

Measure 1

Encryption in Transit & at Rest

All data transmitted between your device and the bat366 platform is protected by TLS 1.2 or higher (SSL encryption). Sensitive data stored on bat366 servers — including KYC documents, payment references, and account credentials — is encrypted at rest using AES-256 encryption.

Measure 2

Access Controls

Access to personal data within bat366's internal systems is granted strictly on a need-to-know basis. All staff with access to player data undergo background checks and are bound by confidentiality obligations. Access logs are maintained and reviewed regularly for anomalies.

Measure 3

Fraud Detection Systems

bat366 operates automated fraud detection tools that monitor login activity, transaction patterns, and gameplay behaviour in real time. Suspicious activity triggers immediate review by our security team. Players are encouraged to enable any additional security features offered within their bat366 account settings.

Measure 4

Breach Response

In the event of a data security incident that poses a risk to your rights and freedoms, bat366 will notify affected players without undue delay and will implement all necessary remediation measures. bat366 maintains a documented incident response plan reviewed and tested on a regular basis.

21+ only. bat366 is committed to protecting the data of every verified adult player. Underage accounts are closed and associated data is securely deleted.

Cookies Policy

How bat366 uses cookies and similar tracking technologies.

bat366 uses cookies — small text files stored on your device — to ensure the platform functions correctly and to improve your experience. We use three categories of cookies:

Type 1

Strictly Necessary Cookies

These cookies are essential for the bat366 platform to operate. They manage your login session, maintain security tokens, and remember your language preference. These cookies cannot be disabled without significantly impairing platform functionality.

Type 2

Analytical Cookies

bat366 uses anonymised analytical cookies to understand aggregate usage patterns — such as which games are most popular, how players navigate between pages, and where technical errors occur. This data helps us improve the bat366 platform. These cookies do not identify individual players.

Type 3

Preference Cookies

Preference cookies remember your display settings and interface choices across sessions so you do not need to reconfigure them on each visit. These cookies can be disabled via your browser settings without affecting core platform functionality.

To manage or delete cookies, visit your browser's settings menu. Most modern browsers on Android and iOS allow you to block or clear cookies on a per-site basis. Please note that clearing session cookies will log you out of your bat366 account.

Contact & Complaints

How to reach bat366 about privacy matters.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how bat366 has handled your personal information, please contact our data protection team using the details below. All privacy correspondence must be submitted in English.

Contact Details

bat366 Data Protection Team

Email: [email protected]
Subject Line: "Privacy Rights Request" or "Privacy Complaint"
Response Time: Within 30 calendar days of a valid request.
Language: English only.

bat366 takes all privacy complaints seriously. If you submit a complaint and are not satisfied with our response, you retain the right to escalate the matter to an appropriate supervisory authority or to seek independent legal advice at your own cost.

Policy Changes: When bat366 updates this Privacy Policy, the revised version will be published at bat366.app/privacy-policy with the new effective date shown at the top of the page. We recommend reviewing this Policy periodically to stay informed about how we protect your data.

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